The "Find a Lender" service on Lenderhub offers exposure for your lending opportunity. Lenderhub therefore cannot generally offer refunds on listing fees.
Lenderhub will not provide a refund, for any reason, if Lenderhub receives the request for refund more than 72 hours after an ad has been ordered. If you contact us after 72 hours, we will correct any mistakes we have made in the ad, but cannot offer a refund.
If you call within 72 hours of ordering an ad, Lenderhub will provide a refund only for the following reasons:
- Your ad has not yet been approved and made live and you wish to cancel the ad; or
- You mistakenly ordered and paid for duplicate ads through Lenderhub and seek to cancel, and obtain a refund on, the duplicate(s) only. We cannot, however, provide a refund on the original ad.
Lenderhub cannot provide a refund for any other reason, even if you call within 72 hours of ordering an ad. For example, we cannot provide a refund if you change your mind about the ad, or its content or enhancements, or if you have made mistakes in submitting the ad, or if you have not received any inquiries or offers throughLenderhub, or if the oppertunity has already been funded through other means. We also cannot provide a refund if Lenderhub has made mistakes in the content or enhancements of the ad. In any case where Lenderhub has made such mistakes, we will of course make appropriate corrections to the ad.
If you made mistakes in submitting an ad with Lenderhub, we will make corrections to the ad. There will be no charge for these corrections, unless you wish to order additional enhancements, in which cases there may be an additional charge. Corrections can only be made to the content of the advert and not the headline information. For example you can not list a loan at 10% p.a and then subsequently change it to 3% p.a. You will have to withdraw the advert with no refund and create a new one. If you simply wish to change to a less expensive ad, Lenderhub cannot provide any refund.